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FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
|Order type||Production Time||Standard Shipping||2 Day Shipping||Next Day Shipping|
|Paper or Canvas (print only)||5 Bus. Days||3-7+ Bus days*||2-3 Bus. Days||1-2 Bus. Days|
|Acrylic or Metal (print only)||5 Bus. Days||3-7+ Bus days*||2-3 Bus. Days||1-2 Bus. Days|
|Print & Frame Presentations||5 Bus. Days||3-7+ Bus days*||2-3 Bus. Days||1-2 Bus. Days|
|Custom Canvas Art||5 Bus. Days||3-7+ Bus days*||2-3 Bus. Days||1-2 Bus. Days|
|Sample Packs||3 Bus. Days||3-7+ Bus days*||2-3 Bus. Days||1-2 Bus. Days|
* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.
^ We stock some popular sizes, produced much more quickly.
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
HOW MUCH DOES THE SHIPPING COST?
The shipping price is calculated based on weight coefficient of each item.
FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:
|Cart Weight||Ground Shipping||Expedited 2 Day Shipping|
|Up to 5LBs||$ 9.95||$19.95|
|5 - 10 LBs||$15.95||$29.95|
|15 LB +||$29.95||$49.95|
( Please note these are only examples and not actual shipping prices according to weight)
We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact firstname.lastname@example.org. There’s a 15% restocking fee that is applied for any order canceled or exchanged.
Unless your order has already gone into production you can cancel it. Please contact email@example.com as soon as possible if you need to cancel your order.
Processing a refund can take up to 7-10 business days.
For a refund or replacement, please email firstname.lastname@example.org
You can reach out at any time by email at email@example.com
We try to send out images of new work as it is created. At times we will post on Facebook as a work is progressing. We also post to Instagram. We will be creating a newsletter, so if you would like to have it sent to you go to the Contact page and send us your email address. We promise to never sell or give out any email addresses.
The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Returns Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you an exchange. We offer exchanges only on damaged merchandise. We do not offer refunds. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 2106 Baltimore Drive Richardson Texas US 75081. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where returns are not granted (if applicable). Any item damaged for reasons not due to our error cannot be exchanged. You must file a claim with the shipper (UPS, USPS, Fedex etc.). Any item that is returned more than 15 days after delivery Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If you are approved, then your exchange will be processed, a replacement will be sent to you at no extra shipping charge and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days for the reasonable shipping you incurred. YOU MUST PROVIDE A VALID RECEIPT FOR YOUR SHIPPING CHARGES. You must also send the item back to us using standard ground shipping (USPS First Class, UPS Ground, etc.). Do not overnight or express ship it to us. We will not credit more than it cost to originally ship the item to you. Late or missing refunds for shipping fees. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com. Shipping To return your product, you should mail your product to: Stephen Hackley Studios 2106 Baltimore Drive Richardson Texas US 75081 Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You are responsible for getting the merchandise for exchange to us. Therefore, be diligent in sending back anything for exchange so that in the case of the item not reaching us you can file a claim with the carrier.
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The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
We use only acid free canvas and archival pigmented inks. Our canvas for Limited Editions is a thick 350 gsm 2x1 19 mil, Ph-neutral, poly-cotton canvas that's perfect for photo or art reproduction. Combined with OEM archival water-based inks and the glossy surface, this canvas will yield the maximum color saturation, contrast and longevity available today.
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